- Shipping, Returns & Policies
Shipping, Returns & Policies
Returns and Refunds
The OdorHog vent pipe filters are guaranteed to eliminate odors that originate from your vent pipes. If they do not solve your problem, please return them within 90 days for a full refund of the purchase price. We do not refund shipping costs.
Please DO NOT ship the product back to us without emailing us first and receiving a return authorization number. Please include a copy of your invoice so that we are able to find your transaction quickly and issue a prompt refund. Email email@example.com for refund authorization.
Accepted Methods of Payment
Credit Card (Visa, Master Card, American Express, Discover) and PayPal and Apple Pay
Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.
Orders are SHIPPED SAME DAY from Tucson, AZ, if placed Monday - Friday prior to 11AM Arizona Time.
UPS does not deliver on Saturday or Sunday. For example, a package shipped via UPS 2nd Day Air on Thursday, will arrive on Monday.
OdorHog.com ships to customers within the United States, including Alaska and Hawaii.
If you live outside of the United States, including Canada, you can purchase an OdorHog on EBay through their Global Shipping Program. Go to Ebay.com and search for OdorHog.
At OdorHog.com, our preferred carrier is UPS, for Guaranteed On-Time Delivery. If you select the "No Rush Shipping Option", we will look at several ground shipping options, including USPS and UPS SurePost to see which is the better option for your specific zip code. UPS SurePost is a new service where UPS picks up the package and USPS delivers it at destination.
The UPS SHIPPING MAP below shows how many BUSINESS days transit time you can expect from UPS GROUND Service.
All orders are provided with a tracking number prior to shipment.
Estimate Shipping and Tax Prior to Ordering
The rate charged for the shipping of your order is based on the weight of your products, and your zip code. You can ESTIMATE SHIPPING AND TAX on your order by clicking on the SHOPPING CART button in the upper right corner of the screen, then click the ESTIMATE SHIPPING AND TAX button.
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.
What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your:
Credit Card Information
How Is My Information Used?
Your information is only used to fill your order. We'll NEVER SELL YOUR EMAIL ADDRESS. We do not sell or redistribute your information to ANYONE.
Security and Storage
Only your order data billing, shipping, and order contents data is stored on the server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server.
Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.